Question 1

How long does a typical repair take?

Accepted Answer

Most cosmetic and small structural repairs take 3–5 business days. Larger collision and frame work can run 1–3 weeks. Your estimator gives you a detailed timeline at intake.

Question 2

Do you offer a warranty on your repairs?

Accepted Answer

Every repair is backed by our lifetime guarantee on workmanship for as long as you own the vehicle.

Question 3

Do you offer courtesy cars or loaner vehicles?

Accepted Answer

We run our own fleet of courtesy vehicles, so in many cases we can put you in one of our cars rather than a rental. Where our fleet isn't the right fit, we can arrange a rental or another transportation option. What's available depends on your coverage and the repair, so ask about alternate transportation when you book.

Question 4

What is Paintless Dent Repair (PDR)?

Accepted Answer

PDR is a specialty technique that reshapes minor dents from inside the panel, preserving your factory paint, with no filler or repaint needed.

Question 5

Do you work with all insurance companies?

Accepted Answer

Yes. We're ICBC-accredited and accept claims from every major Canadian insurer, and we'll handle the paperwork for you.

Question 6

Are you ICBC-accredited?

Accepted Answer

Yes. In BC we're an accredited ICBC c.a.r. shop, a VALET facility, and a Glass Express location, so we can estimate your repair in-house, helping you skip a trip to the claim centre.

Question 7

Do I have to use a shop my insurer recommends?

Accepted Answer

No. You're free to have your vehicle repaired at the shop of your choice. Choosing an accredited facility like Raydar means your repairs are guaranteed for as long as you own the vehicle.

Question 8

What is a deductible, and when do I pay it?

Accepted Answer

A deductible is the amount you pay toward repairs before your insurance covers the rest. Your insurer pays most shops directly; when the work is done, you may owe your deductible to the shop.

Question 9

How do I get an estimate, and is it free?

Accepted Answer

Book a free estimate at your nearest Raydar location. We'll assess the damage, walk you through the repair plan, and handle the insurance paperwork from there.

Question 10

Where is Raydar located?

Accepted Answer

Raydar Collision Group operates locations across British Columbia and Alberta. Use our location finder to find the shop nearest you, with its hours and services.

Frequently Asked
Questions

Questions, answered

Find your nearest
Raydar location

Frequently AskedQuestions

What our customers say

Find your nearestRaydar location

Frequently Asked
Questions

Find your nearest
Raydar location