The ICBC
Claim Process
As an ICBC Accredited Collision Repair and Valet service, we exceed the highest standards for repair equipment, qualified staff, professional quality and customer care.
Accidents happen. Making the claim shouldn't add to the stress.
Accidents are unsettling enough without having to figure out how to make an insurance claim to get your vehicle back on the road and your life back on track.
As part of our commitment to making your collision repair experience as straightforward as possible, we've outlined exactly how to report an autobody repair claim with ICBC, step by step.
Just one more way Raydar Collision Group takes care of far more than just your car.
How to make a claim with ICBC
Five steps from the moment of the accident to getting your keys back, and where Raydar steps in to make it easier.
- 01
Report the accident or claim
Report to ICBC online or by phone. A claims representative then contacts you to set up a formal statement and ask for specifics about the accident and any injuries. Following these steps protects both your coverage and your ability to seek compensation for damages.
- 02
An adjuster is assigned
If you choose to claim, an adjuster gathers the details of the crash and reviews them against the rules of the road in the Motor Vehicle Act, sometimes using extra resources or investigation tools. They determine responsibility (fault, or liability) and keep you updated throughout.
- 03
Get an estimate of the damage
An estimator examines your vehicle and writes up the repairs needed and their cost. As an accredited ICBC c.a.r. shop VALET and Glass Express facility, Raydar provides in-house estimates, so for most claims you can skip the claim centre entirely.
- 04
Get your vehicle fixed
Have your vehicle repaired at the shop of your choice. You're never obligated to use one ICBC recommends. Choosing an ICBC-accredited facility like Raydar and Hope Autobody means your repairs are guaranteed for as long as you own the vehicle.
- 05
Pay a deductible (if required)
ICBC pays most shops directly for the estimated work. When repairs are complete, you may owe a deductible to the shop: the amount you pay toward repairs before your insurance covers the rest.
This is an abbreviated guide to the ICBC claims process, as outlined on the ICBC claims website. View the full process here.
Reporting your claim
Start your claim from anywhere. The online form walks you through the same details.
Have this ready before you start
Whether you dial in or file online, gathering these first makes the report quick and painless.
- Where and when the crash happened
- Licence plate number of each vehicle involved
- Driver's licence number of each driver
- Insurance info for any vehicle not insured by ICBC
- How the accident happened, and whether you accept fault
- Details of any injuries you suffered
- Police file number (if police attended)
- Witness information (if you have any)
ICBC Claims: Questions answered
Find your nearest
Raydar location
An estimate appointment lets our appraiser examine your vehicle, appraise the damage and determine repair costs. Find the shop closest to you and reserve yours.
Find a Location