As an ICBC Accredited Collision Repair and Valet Service, we exceed the highest standards for auto repair equipment and service, qualified staff, professional quality, and customer care.
Unfortunately, accidents do happen. And they’re unsettling enough (at best) without having to figure out how to go about making an insurance claim to get your vehicle back on the road, and your life back on track.
As part of our commitment to making your collision repair process and experience as painless and stress-free as possible, we have outlined exactly how to report an autobody repair claim with ICBC.
Just one more way Raydar Collision Group take care of far more than just your car.
Accidents are reported to ICBC in one of two ways: through an online report or via telephone call. From there, a claims representative will contact you to set up a formal statement, where you will be asked to provide specific information about the accident and any injuries you sustained as a result. Failure to follow these steps could result in a loss of coverage, as well as an inability to seek any kind of compensation for damages related to your accident through ICBC.
Lower Mainland: 604-520-8222
Rest of BC: 1-800-910-4222
Before dialling in or starting the online claim form, you should have the following on hand:
If you choose to make a claim on your insurance, an adjuster will be assigned to your claim.
The adjuster gathers as much information as possible about the crash and reviews the claim details, considering the rules of the road as outlined in the Motor Vehicle Act. They may consult other resources and/or use investigation tools.
The adjuster will also determine responsibility (also called fault or liability) for the crash and keep you updated on the claim.
An estimator examines the damage to your vehicle, then writes up an estimate of the repairs needed and their cost.
As an accredited ICBC c.a.r. shop VALET and Glass Express facility, at Raydar Collision Group we are able to tow your vehicle for you after the accident and offer you in-house estimates. For most claims, we can provide vehicle or glass damage repair estimates in our shop, and you can avoid going to a claim centre;
Get your vehicle fixed at the repair shop of your choice – you are not obligated to get your vehicle repaired at an autobody shop recommended by ICBC or your private insurance. However, using an ICBC-accredited facility such as Raydar’s and Hope Autobody means that your repairs will be guaranteed for as long as you own your vehicle.
ICBC pays most shops directly for the estimated repair work. When the repairs are done, you may have to pay a deductible to the shop. A deductible is the amount you have to pay towards repairs before your insurance covers the rest.
(This is an abbreviated guide to the ICBC Claims Process, as outlined on the ICBC Claims website. View the full process here.)
Q: Am I covered?
A: If you purchased ICBC Collision coverage, or the other driver is wholly or partially at fault, then all or most or your vehicle’s repair costs are covered. Damage to another driver’s vehicle is not covered by your ICBC Collision coverage. Your liability coverage would pay for these costs, if you caused the damage.
